Privacy and Cookies Policy

UKS Health Group Ltd ("UKS", "we", "our", "us") is a specialist provider of diagnostic and healthcare solutions. Our registered office is at 61 Washway Road, Sale, Manchester, M33 7SS. We are the data controller for the personal information we process about you.

If you have any questions about this policy or how we handle your data, please contact us at info@uks-hg.com or call 0333 230 1235.

We may collect and process the following personal data:

• Name, address, email address, and telephone number
• Date of birth and gender
• Medical and health information relevant to the services we provide
• Referral information from your GP, consultant, or insurer
• Information you provide when completing forms on our website or contacting us
• Technical data such as IP address, browser type, and pages visited when you use our website

We use your personal information for the following purposes:

• To arrange and manage diagnostic, medical, and rehabilitation appointments
• To communicate with you about your care and appointments
• To respond to enquiries submitted via our website or by phone/email
• To share relevant information with treatment providers involved in your care
• To comply with legal and regulatory obligations
• To improve our website and services

We process your personal data on the following legal bases under UK GDPR:

• Consent: Where you have given us clear consent to process your data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legal obligation: Where processing is necessary to comply with a legal obligation
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Vital interests: In exceptional circumstances, to protect your vital interests

For special category data (such as health information), we rely on explicit consent or the provision of health or social care treatment.

We may share your personal information with:

• Treatment providers and healthcare professionals involved in your care
• Your GP, consultant, or referring party
• Insurers and solicitors where relevant to your referral
• Our IT service providers who help us operate our systems (under strict data processing agreements)
• Regulatory bodies where required by law

We will never sell your personal data to third parties. We only share data where it is necessary for the purposes described above or where we are legally required to do so.

We retain personal data only for as long as is necessary for the purposes for which it was collected. Medical records are retained in line with NHS guidelines and relevant regulatory requirements. Non-medical enquiry data is typically retained for up to 2 years after the last interaction.

When data is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can ask us to delete your data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a structured, machine-readable format
• Right to object: You can object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@uks-hg.com. We will respond within one month of your request.

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit our site.

We use:

• Essential cookies: Required for the website to function (e.g. session management, preview mode)
• Analytics cookies: To understand how visitors use our website so we can improve it

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk Telephone: 0303 123 1113